FAQ's

“Why am I being charged?”

You've acquired a charge relating to an online dating subscription within one of the platforms which Webhelp-payments manages. Be aware that this payment may reoccur at regular intervals depending on what type of plan you've signed up to. 

If you would like a VIP account for an online dating website, please visit the 'Membership' section on the site that you'd like to enjoy full benefits.

Cease all future payments for a premium membership that you're subscribed to within the 'Membership' area of the site that you're a member of.

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

Unsubscribe from mobile billing by messaging STOP to 89595.

A NOTE ON CHARGEBACKS AND FRAUDULENT TRANSACTIONS:

Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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“I am trying to pay. Why is my card being declined?”

“How can I pay for membership?”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. How do I cancel?”

“What are the benefits of VIP Membership?”

Should you have attempted payment for membership only for it to be unsucessful, this may be as a result of online payment providers undertaking over-cautious checks as is common with sites of a sensitive genre. Please speak to your bank about allowing the payment through.

webhelp-payments.com is operated by HubPeople Ltd.
Third Floor, Rose House, 51-59 Circular Road, Douglas, Isle of Man, IM1 1AZ

At Webhelp-payments, we cater to all looking to socialise and match through a safe, digital medium that is the dating sites run by us. 

If you'd like to know what site your subscription is associated with, please provide the email address which you will have used at point of sign up below and we will search our database.

Submit a query to our team

webhelp - payments